Refund, Return & Exchange Policy

Effective Date: September 8, 2026

At Makaroot, operated by R.K Munchies, we are committed to providing our customers with quality products and a satisfactory shopping experience.

Because our products are primarily perishable food products, returns and exchanges are subject to the conditions mentioned below.

1. RETURN PERIOD

Our return and refund request period is 3 days from the date of delivery.

If more than 3 days have passed since your order was delivered, we may not be able to offer a return, replacement, or refund, except where required under applicable law.

2. ELIGIBILITY FOR RETURN, REPLACEMENT OR REFUND

As our products are perishable food products, we generally do not accept returns for reasons such as change of mind, incorrect product selection, personal preference, or dissatisfaction with taste.

However, you may contact us within 3 days of delivery if the product:

• Has a manufacturing or packaging defect.
• Is damaged at the time of delivery.
• Is spoiled, contaminated, or otherwise appears unsafe or unfit for consumption.
• Is materially different from the product ordered.
• Is missing from the delivered order.
• Has an incorrect product, quantity, or variant delivered.
• Has another genuine quality issue attributable to Makaroot or its fulfillment process.

We may request photographs, videos, order details, batch information, packaging details, or other evidence to assess the issue.

3. PROOF OF PURCHASE

To process a return, replacement, or refund request, we may require:

• Order number or order confirmation.
• Invoice or receipt.
• Photographs or videos of the product and packaging.
• Details describing the issue.
• Any other information reasonably required to verify the claim.

4. HOW TO REQUEST A REFUND OR REPLACEMENT

If you receive a defective, damaged, incorrect, or otherwise eligible product, please contact us within 3 days of delivery using the contact details provided below.

Please include your:

• Name
• Order number
• Date of delivery
• Description of the issue
• Photographs or videos, where applicable

After reviewing your request, we will inform you whether the request has been approved or rejected.

5. REFUNDS

If your refund request is approved, the refund will generally be processed to your original payment method, subject to the payment provider's processing timelines.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

Where applicable, we may instead offer a replacement or another appropriate resolution.

6. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged, defective, spoiled, contaminated, or otherwise unfit for consumption, please contact us as soon as possible and preferably within 3 days of delivery.

For food-safety or quality-related complaints, please retain the product and its original packaging until we have reviewed the complaint and advised you on the next steps.

Do not consume a product that you believe may be unsafe or contaminated.

7. LATE OR MISSING REFUNDS

If you have been approved for a refund but have not received it:

1. Check your bank account again.
2. Check with your card issuer or payment provider.
3. Contact your bank, as processing times may vary.
4. If you have completed these steps and still have not received your refund, please contact us.

Email: [Insert official Makaroot support email]

Please provide your order number and refund details when contacting us.

8. SALE AND DISCOUNTED PRODUCTS

Unless otherwise specified at the time of purchase, products purchased during a sale, promotional campaign, or discount offer may be subject to the same return and refund eligibility conditions described in this policy.

However, products that are defective, damaged, incorrect, unsafe, or otherwise eligible for a remedy under applicable law will not be excluded solely because they were purchased at a discounted price.

9. EXCHANGES AND REPLACEMENTS

Because our products are perishable, we generally do not provide exchanges for change of mind or personal preference.

If a product is defective, damaged, spoiled, unsafe, incorrect, or otherwise eligible for replacement, we may provide a replacement of the same product, subject to availability.

If the same product is unavailable, we may provide an alternative resolution, including a refund where applicable.

Please contact us at:

Email: [Insert official Makaroot support email]

10. NON-RETURNABLE ITEMS

Due to the nature of our products, the following items are generally non-returnable:

• Perishable food products, except where they are defective, damaged, spoiled, unsafe, incorrect, or otherwise eligible for a remedy under this policy or applicable law.
• Gift cards.
• Products where the return is requested solely due to a change of mind or personal preference.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

11. GIFTS

If an eligible product was purchased as a gift and was delivered directly to the recipient, any approved refund or replacement will be handled in accordance with the applicable payment and order information.

Where technically and legally possible, a refund may be issued to the original payment method used for the purchase.

12. ORDER CANCELLATION

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed, packed, dispatched, or handed over for delivery.

Where cancellation is permitted, any eligible refund will be processed according to the applicable payment method and circumstances.

13. DELIVERY ISSUES

If you receive an incorrect, incomplete, damaged, or visibly compromised order, please contact us within 3 days of delivery.

For faster resolution, please provide photographs of:

• The outer packaging.
• The product packaging.
• The product received.
• The shipping label.
• Any visible damage or defect.

14. REFUND PROCESSING TIME

Once a refund has been approved, we will initiate the refund within a reasonable processing period.

The actual time taken for the refund to reflect in your bank account, credit/debit card, UPI account, or other payment method depends on the relevant payment provider or financial institution.

15. CONTACT US

If you have any questions regarding our Refund, Return & Exchange Policy, or if you wish to submit a refund, replacement, or product-quality complaint, please contact us at:

R.K Munchies

Makaroot

129, Kartik Complex,

Andheri West,

Mumbai, Maharashtra, India

Email: [Insert official Makaroot support email]

Phone: [Insert official Makaroot contact number]

Makaroot is a brand operated by R.K Munchies.

This Refund, Return & Exchange Policy should be read together with Makaroot's Privacy Policy and Terms of Service.