Frequently Asked Questions (FAQs)

Makaroot — Operated by R.K Munchies

1. What is Makaroot?

Makaroot is an online platform operated by R.K Munchies, offering a range of food and snack products that can be conveniently ordered online and delivered to eligible locations across India.

2. Where does Makaroot deliver?

Makaroot currently offers delivery across eligible locations in India. Delivery availability may vary depending on the location and serviceability of our delivery partners.

You can check whether your location is serviceable during the checkout process.

3. How can I place an order?

To place an order:

1. Browse the products available on the Makaroot website.
2. Select the product and quantity you wish to purchase.
3. Add the product to your shopping cart.
4. Proceed to checkout.
5. Enter your delivery and contact details.
6. Select your preferred payment method.
7. Review your order and complete the payment.

Once your order is successfully placed, you will receive an order confirmation.

4. Can I order without creating an account?

If guest checkout is available on Makaroot, you may place an order without creating an account.

However, creating an account can make it easier to manage your orders, save your details, and track future purchases.

5. What payment methods does Makaroot accept?

Makaroot may support various online payment methods, including:

• Credit cards
• Debit cards
• UPI
• Net banking
• Digital wallets
• Other payment methods displayed at checkout

Available payment options may vary from time to time.

6. Is online payment secure?

Makaroot uses third-party payment service providers to process online payments.

Payment transactions are processed through the relevant payment gateway and may be subject to the payment provider's terms and security procedures.

Never share your OTP, CVV, PIN, password, or other confidential payment credentials with anyone claiming to represent Makaroot.

7. Is there a minimum order value?

Any minimum order value, if applicable, will be displayed on the website or during the checkout process.

8. Is shipping free?

Free shipping is available on eligible orders above ₹500, unless otherwise specified for a particular product, location, or promotion.

Applicable shipping charges, if any, will be displayed before you complete your order.

9. How long does delivery take?

The standard estimated delivery time for domestic orders within India is generally 3–5 business days.

Delivery timelines may vary depending on your location, product availability, order processing time, holidays, and delivery partner serviceability.

10. Can I track my order?

Where tracking is available, Makaroot or its delivery partner may provide tracking information through email, SMS, WhatsApp, or other available communication channels.

11. Can I change my delivery address after placing an order?

Please contact Makaroot customer support as soon as possible if you need to change your delivery address.

We may be able to update the address if the order has not yet been processed or dispatched.

Once an order has been dispatched, changing the delivery address may not be possible.

12. Can I cancel my order?

You may request cancellation as soon as possible after placing your order.

Cancellation may not be possible once your order has been processed, packed, dispatched, or handed over to the delivery partner.

Any eligible refund will be processed according to our Refund, Return & Exchange Policy.

13. Can I return a food product?

Because Makaroot primarily sells perishable food products, we generally do not accept returns for change of mind, incorrect product selection, or personal preference.

However, eligible products may qualify for a refund or replacement if they are:

• Damaged during delivery.
• Defective.
• Spoiled or contaminated.
• Incorrectly delivered.
• Missing from the order.
• Otherwise subject to a genuine quality or fulfillment issue.

Please contact us within 3 days of delivery.

14. What should I do if I receive a damaged product?

If your product arrives damaged, please contact Makaroot within 3 days of delivery.

For faster resolution, please provide photographs or videos of:

• The outer packaging.
• Product packaging.
• Shipping label.
• Product received.
• Visible damage.

Please retain the product and packaging until the issue has been reviewed.

15. What if I receive the wrong product?

If you receive a product different from the one you ordered, please contact us within 3 days of delivery.

We may arrange an appropriate resolution, which may include replacement or refund, subject to verification and product availability.

16. What if my product is spoiled or unsafe?

Do not consume a product that you believe is spoiled, contaminated, damaged, or unsafe.

Contact Makaroot customer support as soon as possible and preferably within 3 days of delivery.

Please retain the product, packaging, batch information, and other relevant details so that we can investigate the issue.

17. Can I get a refund?

A refund may be available for eligible situations, including certain defective, damaged, incorrect, spoiled, or otherwise qualifying products.

Approved refunds are generally processed to the original payment method, subject to applicable payment-provider processing timelines.

Please refer to our Refund, Return & Exchange Policy for complete details.

18. How long does a refund take?

Once a refund has been approved and initiated, the time taken for the amount to appear in your account depends on your bank, card issuer, UPI provider, payment gateway, or other financial institution.

19. What if my refund has not arrived?

If an approved refund has not appeared in your account:

1. Check your bank or payment account.
2. Check with your card issuer or payment provider.
3. Contact your bank if necessary.
4. Contact Makaroot customer support if the refund is still not received.

Please keep your order number and refund details available when contacting us.

20. Can I exchange a product?

Because our products are primarily perishable food products, exchanges are generally not available for change of mind or personal preference.

If a product is defective, damaged, spoiled, unsafe, or incorrectly delivered, we may offer a replacement subject to verification and availability.

21. Are sale or discounted products refundable?

Discounted or promotional products may be subject to the same refund and replacement eligibility conditions as regular-priced products.

Eligible defective, damaged, incorrect, or unsafe products will not automatically become ineligible for a remedy simply because they were purchased at a discount.

22. Do Makaroot products have an expiry or best-before date?

Food products may have a best-before or expiry date, as applicable to the product.

Customers should check the product packaging for relevant information regarding:

• Manufacturing date.
• Best-before date.
• Expiry date, where applicable.
• Storage instructions.
• Other product-specific information.

23. How should I store Makaroot food products?

Storage requirements may vary by product.

Please follow the storage instructions provided on the product packaging.

For best quality, keep products stored according to the recommended temperature, humidity, and other storage conditions mentioned on the packaging.

24. Can I order products as a gift?

Yes, where the gifting option is available.

Please ensure that the recipient's name, address, and contact information are entered correctly while placing the order.

25. Do you offer promotional discounts?

Makaroot may periodically offer discounts, coupons, promotional offers, or special campaigns.

The eligibility, validity, minimum order value, and other conditions may vary for each promotion.

Please check the applicable promotional terms before placing your order.

26. Can I use more than one coupon on an order?

Coupon and promotional-code usage is subject to the specific terms of each offer.

Unless specifically stated otherwise, multiple promotional codes may not be combined in a single order.

27. Why was my order cancelled?

An order may be cancelled due to circumstances such as:

• Product unavailability.
• Incorrect pricing or product information.
• Payment failure.
• Suspected fraudulent activity.
• Incorrect delivery information.
• Serviceability issues.
• Operational or logistical limitations.
• Other circumstances requiring cancellation.

Where applicable, eligible refunds will be processed according to our policies.

28. What happens if I am unavailable when my order is delivered?

Our delivery partner may make reasonable delivery attempts.

If the recipient is unavailable, the address is incorrect, or delivery cannot be completed for another reason, the delivery partner may make another attempt or return the package, depending on the circumstances.

Please ensure that someone is available to receive the order whenever possible.

29. What if my order is delayed?

Delivery times are estimates and may occasionally be affected by circumstances beyond our control, including weather, traffic, transportation issues, public holidays, government restrictions, or delivery-partner delays.

If your order appears significantly delayed, please contact Makaroot customer support with your order number.

30. Can I purchase Makaroot products for bulk or business orders?

Bulk or business orders may be possible depending on product availability and quantity.

For bulk-order enquiries, please contact Makaroot using the official customer-support details provided on our website.

31. How can I contact Makaroot?

For questions regarding products, orders, payments, shipping, refunds, or other customer-support matters, please contact:

R.K Munchies

Makaroot

129, Kartik Complex,

Andheri West,

Mumbai, Maharashtra, India

Email: [Insert official Makaroot support email]

Phone: [Insert official Makaroot contact number]

32. Where can I find Makaroot's policies?

You can refer to the following policies available on the Makaroot website:

• Privacy Policy
• Terms of Service
• Refund, Return & Exchange Policy
• Shipping Policy

These policies should be read together with the terms applicable to your use of the Makaroot website and services.

Important Note

The information provided in these FAQs is intended to answer common customer questions. In case of any conflict between these FAQs and Makaroot's applicable Terms of Service, Privacy Policy, Shipping Policy, or Refund, Return & Exchange Policy, the relevant policy or terms will prevail.

Makaroot is a brand operated by R.K Munchies.